Help Center

To register on Ethan Thomas Collection please head up to the header on our site. and next to our cart icon is the "login" button which leads to the "my account" page. You can then create an account there or at the checkout

The only information ethan thomas collection stores is your password and your email. To change either please login to your account and you can change both from within

Shopping at Ethan Thomas Collection is 100% safe

We're fully compliant with the Australian data protection act so we care about keeping your details secure.

For further information, please visit our Privacy Policy page

Don't worry, if you visit our Login page and select 'Forgotten your password?' then you can enter the email address registered and we'll send you instructions on how to get this reset.

If you no longer want to receive our exclusive offers and promotions then you can log-in to Your account and unsubscribe. On top of this with every email we send you. you can unsubscribe down the bottom

All items ordered from Ethan Thomas Collection depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.

All items out of stock are on screen replaced with a stock notification email. this does not subscribe you to our email list and only notifies you when its back in stock.

That is easy! head to the product you would like to purchase. Then head to your cart after adding it. enter your details after hitting checkout. then enter your payment info!

We streamlined our checkout to be as easy as possible for you!

If you dont know which product you would suit you best. Please contact us on Facebook

Yes, click on the 'cart' icon at the top of the page and you'll be able to see the item(s) you have in there so far. 

Use the + button to stock-up on your favourite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

Ethan Thomas Collection is run online only. We can not help you process orders in any other manner. 

We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

Once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and you'll be provided with all the details you need about that order. 

We'll also send you a dispatch email as soon as your order is on the way.

We're sorry to hear you want to cancel.

If there is anything that we might be able to do that means you don't have to cancel, then you can contact us through email at info@ethanthomascollection.com.au or through our contact page.

Cancellation of orders will incur a 10% restocking fee

Once you've placed your order we cannot make any changes to it.

We'll need to know the following information so that we can fix this for you. You can contact us through facebook or through our contact us page.

1. Order Number

2. Incorrect item received

3. The correct item ordered

if damaged a picture of the damage

As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email.

Message us immediately so we can check our security footage over our packing area to verify a item was missing from your parcel. 

Yes. in compliance with australian laws all orders will include GST.

We offer a variety of online payment methods to ensure our customers can place orders with ease.

-Visa

-Mastercard

-PayPal

-Laybuy

-AfterPay

-Zippay

You can select your preferred payment method at checkout.

Discount codes can be added by just copy and pasting the code in the coupon field on the cart page.

We're sorry to hear your code isn't working, you'll need to check that you're not trying to use more than one code per order and that your item isn't excluded. if this doesnt effect you please message our facebook page for a quick response

Australia Post! 

please allow 2-7 business days for processing orders.